Privacy Policy

Hirsch Estates

Privacy Policy

Hirsch Estates Privacy Policy

Our contact details:

Name: Hirsch Estates Limited

Address:

4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB

Phone Number: 020 3002 0587

E-mail: hello@hirschestates.co.uk

The type of personal information we collect

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· You can provide us with information about you by filling in forms on our website or by contacting us by telephone, email or otherwise. The information you provide to us may include your name, address, email address, telephone number and any other information you choose to provide.

· When you use our website, we automatically collect information about you, your computer or mobile device, your IP address and information about how you use our website and other websites.

· We may receive information about you if you use a property portal website to contact us.

o This could include details of your property search and information about your likely interests.

o We may combine this information with other information you provide to us or which we collect about you from publicly available sources processing Identity, Contact and Financial categories of personal data.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We use the information that you have given us to provide you with information and services that you request from us and to administer any promotions or competitions you enter with us.

· Marketing and advertising. We use your personal information to provide you, or to permit selected third parties to provide you, with information about goods or services that we think will interest you.

· Service improvements. We may use your personal information to tell you about changes to our services and to help keep our website secure.

We may share this information with 3^rd Parties in the following ways:

• Landlords and tenants. When you ask us to do so, we may share your personal information with current or prospective landlords and tenants (and their respective advisors) in relation to any potential rental. If any of these third parties is a business, then they will become a data controller of the information we provide, and their own privacy policies will apply.

• Our business partners, suppliers and sub-contractors. We may provide your personal information to our business partners, suppliers and sub-contractors who are providing services to us, or where necessary to provide a service, you have requested.

• We may also share your personal information to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory authority.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

You are able to remove your consent at any time. You can do this by contacting: hello@hirschestates.co.uk

How we store your personal information

Your information is securely stored.

The information we store about you is stored on computer systems based in the European Economic Area (EEA).

Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal information but cannot guarantee the security of your information transmitted to our website. Once we receive your information, we will use strict security procedures to try to prevent unauthorised access.

We will only use your personal data for as long as is necessary and for the purposes stated above, unless we reasonably consider that we need to use it for another reason, and it is compatible with the original purpose. These periods will vary depending on the nature of the information and your interactions with us. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We keep personal data for as long as is needed. We will then dispose your information by deleting your personal data from our Customer Relationship Database and our backup systems using Microsoft OneDrive remove data 30 days after being deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@hirschestates.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB

Phone Number: 020 3002 0587

E-mail: hello@hirschestates.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane